What is Irembo?
Irembo is a Government to Citizen e-Service portal, which facilitates the citizen to submit the application and make the payment for various services.
This is a joint project by Government of Rwanda and Rwanda Development Board.
It is a web based application for every citizen and business(es) in Rwanda to access all government e-services.
Who can I contact in case of any assistance or clarifications required?
For any assistance or clarifications, you can contact our call center at 9099 or email to us at firstname.lastname@example.org
A person who want to submit an application has to register them self in Irembo first. Alternatively the application can also be submitted through a franchisee of Irembo.
Applicant has to apply the service after reading the information provided.
- The application form will be rendered, displayed in the website.
- Fill all the mandatory fields.
- Upload the required attachments.
- Make the payment using either online/offline option by following the instructions given in the screen.
- On successful payment, a notification will be send to given mobile number or email.
- The submitted application will be processed at the respective agency.
- The status of the application will be notified to the applicant by Irembo.
Birth certificate service allows Rwandans to apply for a Birth certificate.
It can be used as one of the supporting documents for applying services like driving license, school admission, etc.
Birth record service allows Rwandans to apply for a Birth record certificate.
It can be used as one of the supporting documents for applying of services like Visa, Passport, etc.
Trading License service allows any person who owns a profit oriented business in Rwanda to apply for a trading license.
National ID holders seeking Provisional Driving License can register for the theory test.
The purpose of the theory test is to test the person's knowledge on the rules and regulations of the road, traffic signs and signals through written test.
Applicants can register for the Driving License practical test using this service.
The purpose of the practical test is to evaluate a person's ability to drive a motor vehicle.
Applicants can register for the Driving License Practical test (Supplementary) using this service.
The purpose of this registration is to upgrade from the current driving license. Before registering for the Supplementary Driving test you must possess a Definitive Driving license.
Criminal Record Clearance Certificate is an official document issued by National Public Prosecution Authority (NPPA).
This certificate can be used for applying new jobs, registering companies, requesting visa and other reasons.
On Irembo payment(s) can be issued in 2 different ways. Online and Offline.
Online payment can be done over the internet via Payment gateway using MasterCard or Visa Card.
Offline payment is done manually through one of the following ways; a) Airtel Money, b) MTN Mobile Money, c) TIGO Cash, d) Bank of Kigali YACU, e) Bank of Kigali Branches.
For Both methods (Online/Offline) payment(s) are carried out using the "Billing Number" which is provided by Irembo. All payment(s) must be made before the payment expiry date. Application will only be registered after the full payment is successfully completed.
Processing time is the number of business-working days within which the application for the service has to be fulfilled. It is the time between the successful submission of an application for the service by user, and the response of completing the request from Government authority providing the service. The processing time starts from the next day the application has been submitted.
Irembo will send the notifications either via Email or SMS as per preference requested by the user. Notifications are sent to the user throughout the processing period, when the application is submitted to the agency; whenever agency officer approves/rejects/request for resubmission; as well as pending payment(s) reminder.
Attachments are documents required to support the approval of the application. In each service there is an Attachment tab whereby the user can upload the required document to Irembo by clicking on the upload button. A helper text and sample attachment is provided for reference. The file types supported are PDF, JPG and PNG. The maximum total file size per attachment is 5 MB. The uploaded documents are verified by the agency officer and/or forwarded to the respective agency for processing.
No. Agency officers who wants to approve the applications has to use the URL given to them.