Certificate for the Loss of Identity Card (Temporary ID Issuance)
The Certificate for the loss of Identity card is issued to Rwandan citizens to act as a temporary ID to use while they wait (60 days) for the new card to be issued by the National Identification Agency (NIDA). This certificate is valid for ONLY 60 days from the day you acquired it. Once the 60 days are over and you have not collected your newly issued national ID, you will be required to re-apply for this certificate.
Who can apply?
Police Loss Certificate
Step 1: Apply
i.Online: If you are not registered with Irembo, click the "Sign Up" button above and register using your National ID and the Phone number registered to your ID, OR
ii. Apply via USSD: Dial *909# and follow instructions, OR
iii. Agents: You may also approach an Irembo agent at these locations
Follow steps 2 - 4
2.Payment: Once you complete application, you can directly pay online using a VISA or MasterCard card, OR select another option (Mobile Money on MTN (*182#), Airtel (*182#) or Tigo (*310#) or visit a BK branch or agent close to you).
3. When should you go to pick the certificate: Once the Civil Registration Officer receives your application, he/she will review and approve your application and you will receive an SMS notifying you that your application has been approved and is ready for pick up. If you don’t receive an SMS within three working days after submission, please contact or visit the sector office.
4. Picking the Certificate: Appear before the Civil Registration Officer at the Sector office selected, with the supporting documents required for this service.