This eService allows Rwandans to apply for a death certificate. A Death Certificate is the official document that declares a person is dead. The application will be submitted to local government authorities at the sector level for processing. This document has 3 months validity. The families of the deceased need death certificates to obtain burial permits, make life insurance claims, settle estates, and obtain death benefits.
1. Citizens of Rwanda.
2. Foreigners living in Rwanda.
3. Representatives of Applicant must be at least 21 years of age.
1. Hospital death certificate (If death occurred at the hospital) (Optional)
2. Cell death notification (If death occurred at home) (Optional)
3. Court Judgment (If death was not registered within 15 days after death occurred) (Optional)
4. Passport copy if deceased is a foreigner.
Note: This is only optional if death was registered at the sector where you are applying.
Step 1: Apply
i. Online: If you are not registered with Irembo, click the "Sign Up" button above and register using your National ID and the Phone number registered to your ID, OR
ii. Agents: You may also approach an Irembo agent at these locations.
Step 2: Payment
Once you complete application, you can directly pay online using a VISA or MasterCard card, OR; use the billing number received via SMS/Email; select another option (Mobile Money on MTN (*182#), Mobicash, Airtel (*182#) or Tigo (*310#) or visit a BK branch or agent close to you).
Step 3: SMS/Email notification
i. Upon submission, you will receive an SMS and/or email to confirm the application and contaning the billing number to be used for payment.
ii. Upon payment, you will receive another SMS and/or email to confirm the payment. If you don't receive an SMS and/or email within 30 minutes, please call 9099 for support.
Step 4: When should you go to pick the certificate
Once the Civil Registration Officer receives your application, he/she will review and approve/reject it and you will receive an SMS notifying you that your application has been approved/rejected and is ready for pick up. If you don’t receive an SMS within three working days after submission, please contact or visit the sector office.
Step 5: Picking the certificate
Appear before the Civil Registration Officer at the Sector office selected, with proof of payment details ready (SMS notification from Irembo or Bank Slip) and supporting documents required for this service (where applicable).